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Exam Number: 1Z0-326
Exam Title: Oracle RightNow Cloud Service 2016 Technical Implementation Essentials
Associated Certification Paths Oracle RightNow Cloud Service 2016 Technical Certified Implementation Specialist
Duration: 150 minutes
Number of Questions: 80
Passing Score: 70%
Validated Against: Exam has been validated against Oracle RightNow Cloud Service 15.8.
Format: Multiple-Choice

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Oracle Service Cloud Learning Subscription (Individuals & Companies | Partners)

Additional Preparation and Information
A combination of Oracle training and hands-on experience (attained via labs and/or field experience) provides the best preparation for passing the exam.

Our certification exams are revised regularly to align with training and product release updates. Information about exam revisions and new topics are found on this page under ‘Validated Statement’ and within the exam topics below. Certifications reflect validated skills for year and product release version date of achievement. If you are preparing for this exam, we recommend you check these topics periodically to ensure your exam prep covers any new topics that may be added based on regular exam revision.

Customer Portal Tools
Use the site administration on the Agent Desktop
Access CP admin area, identify CP environments and deployment processes

Customer Portal – Basic Customizations
Describe the anatomy of a CP page
Customize and manage tags, conditions, variables, sprites, widgets, assets
Describe the importance of Internationalization
Customize and manage Templates, Pages, and Themes
Describe the importance of Accessibility

Customer Portal – Widgets and Scripting
Create and manage a custom widget
Set up and configure Syndicated widgets on an external page
Describe Client-side scripting and its use in widgets
Describe how event handling can be used for widget interaction
Describe Controllers and their uses
Explain the advantages of using AJAX for widget/controller interaction

Customer Portal – Advanced Customizations
Describe a model and its uses
Describe the purpose of the RightNow Connect Common Object Model
Describe the uses of RightNow Connect for PHP in CP
Explain what error handling methods are available in Connect for PHP
Create Custom Objects
Create and manage a custom widget to display a custom object field
Set up and configure SAML
Use Hooks within customizations

Integration and Customization – Agent Desktop
Explain Searching for, Viewing, Editing, Creating, and Customizing Record Types
Configure and manage custom fields and custom attributes
Configure and customize Custom Objects
Use the Connect webservices with desktop add-ins
Use primary objects and sub-objects

Integration and Customization – ROQL Queries
Execute ROQL Queries
Use custom fields and custom objects accessed in ROQL
Describe the purpose of Special Queries and their uses

Integration & Customization – Connect Web Services for PHP\SOAP\REST
Describe CRUD Operations using Web Services for SOAP
Generate Bulk, Batch, and Chain Operations
Run Analytics Reports using Connect for SOAP
Get Values for NamedID Objects
Use the Connect Common Object Model
Use the REST API

Integration and Customization – Desktop Integration
Describe the purpose of the RightNow Desktop Add-In Framework
Explain Add-In Deployment Methods
Work with Records and Automation
Describe the troubleshooting methods for Add-Ins
Connect Web Services for SOAP with Add-Ins

Integration and Customization – General
Customize Mobile Sites and pageset mappings
Work with Custom Process Models
Work with Oracle Service Cloud as an Identity Provider
Configure CP Security
Explain the Usage of Session management
Explain Clickstream and reporting
Implement Secure coding methods and practices within the RightNow CX Framework
Describe the Knowledge Foundation API
Implement the Scripts/custom folders
Explain customization within a PCI environment
Create debugging within Oracle Service Cloud
Work with custom messagebases and configurations
Work with the Chat API
Work with Oracle Service Cloud Co-Browse

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