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Cisco Adds Another Exam to CCNA Voice

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One branch of Cisco’s certification announcements today is an interesting change to the CCNA Voice certification. The old CCNA Voice had two exam options: the original IIUC 640-460 exam, and the CVOICE 642-436 exam, which was added later as an alternative – pass either and get your CCNA Voice cert. Cisco now adds another option: the new Introducing Cisco Voice and Unified Communications Administration (ICOMM) 8.0 640-461 exam. But CVOICE will go away, and after that, who knows.

As with my two other posts today (whew!), I’ll give an overview of the changes, list some links, and open it up for some gut reaction. I’ll dig into the specifics in the individual exams over the next few weeks/months.
Quick Links

Main CCNA Voice page at Cisco.com

Main CCNA Voice page at the Cisco Learning Network

Announcement info at the Cisco Learning Network
Historical Review: CCNA Voice

A quick history of CCNA Voice seems useful given the changes Cisco announced at Interop today. Cisco announced the first of the CCNA Concentrations – CCNA certs other than the traditional CCNA (route/switch) – back in 2008. Quoting a blog post I made back then, CCNA Voice had one exam (IIUC, 640-460), with these topics:

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Voice using Call Manager Express, Cisco Unity Express, and UC500. Includes: Traditional voice standards/protocols (e.g. T1 CCS), VoIP protocols (e.g., MGCP), Voice Gateway concepts/config, Call Manager Express concepts/config, UC500 product details and GUI config, and Basic Unity Express concepts/config

In June 2009, Cisco changed the CCNA Voice requirements, adding the CVOICE 642-436 exam, changing CCNA Voice into a cert that required one exam, but you get to choose between two exams.

Using CVOICE instead of IIUC had some nice benefits for candidates. First, CVOICE also counted towards CCVP, so it cut down on the number of exams you take in total to get CCNA Voice and CCVP. Second, by not taking IIUC, you could get all the way to CCVP without having access to the UC500 system, which might pose a small financial hurdle if you didn’t have access to one at work.
The New CCNA Voice (October, 2010)

Cisco’s revised CCNA Voice adds one exam to the mix. As the longer name “Introducing Cisco Voice and Unified Communications Administration (ICOMM) 8.0 640-461 exam” implies, the new exam focuses on administration. Specifically, this new exam includes administrative topics for:

Cisco Unified Communications Manager (CUCM)

CUCM Express

Cisco Unity Connection

Cisco Unified Presence

When talking to the folks from Learning@Cisco (Fred Weiller, Director of Marketing for Learning@Cisco, and Tejas Vashi, Senior Manager Responsible for Product Management for Learning@Cisco) before the announcements, they said that their research showed a variety of job roles focused on administering voice systems and their components. Cisco intends this new exam for those in a junior voice admin role.
Transition Plan

Because you only have to pass one exam, the transition plan should be simple. However, there’s a twist, and a definite maybe added. First, take a look at the visual view of the history of CCNA Voice, and the two events announced here today (October 19, 2010) and the expiration date of the old CVOICE 642-436 exam.

Today’s announcement adds the new ICOMM exam. So from today (or at least when the exam is available – see this link for Cisco’s CCNA Voice page), until the old CVOICE 6.0 642-436 exam is no longer available (last exam date is currently slated for 2/28/2011), you have 3 exam options. Then, once the old CVOICE 6.0 642-436 exam goes away, the new CVOICE 8.0 642-437 does NOT replace it for CCNA Voice.

However, you probably noticed the big “maybe” in the figure. Short version is that from the early info I got, versus what was posted early on Oct 19th (announcement day), there’s some disagreement. The info on Cisco’s web sites says that IIUC also has a last exam date of 2/28/2011, and at that time, only ICOMM can be used to get your CCNA Voice. What I heard just before the announcement was that the future requirements for CCNA Voice as of 3/1/2011 was uncertain. When I get some clarification, I’ll post a comment that starts with the word “CLARIFICATION” in the heading.

Go to this link to see the details of Cisco’s transition plan for those in process of passing CCVP.
1-Exam-Less Path to CCVP Still Open via CVOICE, for Now

If you look at Cisco’s info about the CCNP Voice transition plan, Cisco will accept the old CVOICE 6.0 642-436 exam for the new CCNP Voice certification, up to a certain date (currently listed as 2/28/2011). So, if you’re interested in CCNP Voice, and you think you can pass the old CVOICE 6.0 642-436 before it expires as a valid exam for CCNA Voice, you still get to save one exam on your path to CCNP Voice. Passing that one CVOICE 6.0 exam gets you the CCNA Voice cert, meeting the CCNP Voice pre-requisite, and gets you 1 exam closer to getting your CCNP Voice (within those date limits posted by Cisco.) Hoorah!
Cisco Press Publication Plan

Cisco Press plans to publish several tools for the new ICOMM exam: an Official Certification Guide, a Quick Reference, and Flash Cards. They had formerly published to the IIUC exam, as well as CVOICE 6.0. (They will also update the CVOICE products for the new CVOICE 8.0 exam, because CVOICE is still part of the CCNP Voice certification.)

It may be useful to consider some background on the style of products. The Quick Refs, a downloaded PDF, summarize reference info for each exam, about 100 pages (+-50%). The Official Certification Guides (OCG) is the new naming convention for what Cisco Press used to call Exam Certification Guides – print books with around 500 pages on average (don’t know how big this book will be).  Finally, Cisco Press makes an electronic version of these OCGs available early, for those who don’t want to wait for the printed book, in a format called Rough Cuts. It’s a download of the book, but before some of the final editing is done. So, it’s rough… but you get it early.

So, here are the currently planned date ranges (varies slightly from product to product):

OCG Rough Cut date (planned): January 2011

OCG Print dates (planned): June 2011

Quick Ref dates (planned): March 2011

Click here to see a list of the Self Study Guide and Quick Reference products. Note that the links may not be available immediately on announcement day, so I’ve linked to a page on my web site. I’ll update those links in one place as they become available. Finally, on the full disclosure front: while I haven’t written any of these CCNA Voice books, I do have an indirect interest in seeing Cisco Press succeed.

Quick Opinions and Questions

What do you think? Hoorah, ho hum, oh no?

For those going for CCNA Voice as an end to itself, I like the admin focus of ICOMM

For those getting CCNA Voice as a stepping-stone to CCNP Voice, I’m not so sure I like the change. I’m still up in the air on it.

The self-study lab requirements in general just increased, or at least when CVOICE leaves the list of CCNA Voice options. For the new ICOMM exam may well need CM, Unity Connection, and Presence servers, and the IIUC exam temps you to get a UC500 system. The big question is whether you can/should get the skills by reading, or whether you need to click around the user interface.

More in the coming weeks!

640-802 Braindumps

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Cisco Certified Network Associate
Exam Number/Code : 640-802
Exam Name : Cisco Certified Network Associate

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640-802 braindump
1. Refer to the exhibit. Which two statements are true about interVLAN routing in the topology that is shown in the exhibit? (Choose two.)
A. Host E and host F use the same IP gateway address.
B. Router1 and Switch2 should be connected via a crossover cable.
C. Router1 will not play a role in communications between host A and host D.
D. The FastEthernet 0/0 interface on Router1 must be configured with subinterfaces.
E. Router1 needs more LAN interfaces to accommodate the VLANs that are shown in the exhibit.
F. The FastEthernet 0/0 interface on Router1 and Switch2 trunk ports must be configured using the same encapsulation type.
Answer: DF
2. Before installing a new, upgraded version of the IOS, what should be checked on the router, and which command should be used to gather this information? (Choose two.)
A. the amount of available ROM
B. the amount of available flash and RAM memory
C. the version of the bootstrap software present on the router
D. show version
E. show processes
F. show running-config
Answer: BD
3. Refer to the exhibit. Which two statements are true about the loopback address that is configured on RouterB? (Choose two.)
A. It ensures that data will be forwarded by RouterB.
B. It provides stability for the OSPF process on RouterB.
C. It specifies that the router ID for RouterB should be 10.0.0.1.
D. It decreases the metric for routes that are advertised from RouterB.
E. It indicates that RouterB should be elected the DR for the LAN.
Answer: BC

Cisco 642-164 Demo

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Exam : Cisco 642-164
Title : Unified Communications Contact Center Express.(UCCX)
5. What is a benefit of using subflows?
A. decreases the amount of flows
B. collects information about callers to agents
C. creates a framework for CRS Server status reporting
D. decreases latency through increased bandwidth on CRS Server
E. provides more efficient management of flows that are called by multiple other flows
Answer: E

6. Where are CTI route points added or configured for Cisco Unified Contact Center Express?
A. Cisco Unified CallManager Device Configuration
B. Cisco Unified Contact Center Express Directory Management
C. Cisco Supervisor Desktop
D. Cisco CRS Administration, JTAPI Trigger Creation
E. Cisco Unified Contact Center Express M
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edia Subsystem
Answer: D

7. CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities? (Choose two.)
A. Tool to collect syslog messages from multiple sources
B. User Tracking to track IP telephones
C. Diagnostic trace tools to analyze connectivity
D. Monitoring of Cisco voice elements
E. Problem alerts for operations personnel
Answer: DE

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Cisco 642-533 Pdf

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Cisco 642-533 Pdf
Cisco 642-533 Exam Description
The 642-533 IPS Implementing Cisco Intrusion Prevention Systems exam is associated with the Cisco Certified Security Professional certification. This exam tests a candidate’s knowledge of implementing the Cisco IPS product. Candidates can prepare for this exam by taking the IPS Implementing Cisco Intrusion Prevention Systems v6.0 course.

Cisco 642-533 Exam Topics
Describe how Cisco IPS sensors are used to mitigate network security threats
* List sensor requirements for inline operations
* Explain the difference between inline and promiscuous mode sensor operations
* Explain how Cisco IPS protects network devices from attacks (Describe signatures, alerts, and actions)
* Explain the evasive techniques used by hackers and how Cisco IPS defeats those techniques
* Describe the considerations necessary for selection, placement, and de
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ployment of a network intrusion prevention system
* Explain the Cisco IPS signature features

Exam : Cisco 642-533
Title : Implementing Cisco Intrusion Prevention System (IPS)
1. Select the two correct general Cisco IPS Sensor tuning recommendations if the environment consists exclusively of Windows servers. (Choose two.)
A. use “NT” IP fragment reassembly mode
B. use “Windows” TCP stream reassembly mode
C. disable deobfuscation for all HTTP signatures
D. enable all IIS signatures
E. enable all NFS signatures
F. enable all RPC signatures
Answer: AD

2. Refer to the exhibit. Which three statements correctly describe the configuration depicted in this Cisco IDM virtual sensors list? (Choose three.)
A. inline dropping of packets can occur on the Gig0/0.1 sub-interface
B. sub-interfaces Gig0/2.0 and Gig0/3.0 are operating in IPS mode
C. the Cisco IPS Sensor appliance is configured for promiscuous (IDS) and inline (IPS) mode simultaneously
D. the vs1 virtual sensor is misconfigured for inline operations since only one sub-interface is assigned to vs1
E. inline dropping of packets can occur on the Gig0/2.0 sub-interface or Gig0/3.0 sub-interface or both
F. the vs1 virtual sensor is operating inline between VLAN 102 and VLAN 201
Answer: ACF

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Cisco CCNA Training Around The UK Compared

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If you’re looking for Cisco training but you’ve no working knowledge of routers, then the course you should go for is CCNA. This program has been designed to instruct people who need a commercial knowledge of routers. Many large organisations that have several locations use routers to join up their various different networks of computers to keep in contact with each other. The Internet is made up of vast numbers of routers also.

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Routers are linked to networks, so find a course that features the basics on networks (CompTIA Network+ as an example – maybe with the A+ as well) and then do a CCNA course. You’ll need this background understanding on networks before you start a Cisco course or you may be out of your depth. Once qualified and looking for work, you’ll benefit from having a good knowledge of networks alongside your CCNA.

It’s a good idea to find a specially designed course that covers everything you need to know prior to starting your Cisco CCNA course skills.

You’ll come across courses which guarantee examination passes – they always involve paying for the exam fees up-front, before you’ve even made a start on the course. But before you get taken in by guaranteed exams, look at the following:

We all know that we’re still footing the bill for it – it’s obviously already in the full cost of the package supplied by the training company. It’s absolutely not free (it’s just marketing companies think we’ll fall for anything they say!)

It’s everybody’s ambition to qualify on the first attempt. Entering examinations when it’s appropriate and funding them one at a time has a marked effect on pass-rates – you revise thoroughly and think carefully about the costs.

Go for the best offer you can find at the appropriate time, and keep hold of your own money. You also get more choice of where you do the examinations – so you can choose somewhere closer to home.

A lot of extra profit is made by many training colleges who get money upfront for exam fees. Many students don’t take them for one reason or another and so they pocket the rest. Surprising as it sounds, providers exist that actually bank on it – as that’s where a lot of their profit comes from.

Remember, with ‘Exam Guarantees’ from most places – you are not in control of when you can re-take the exam. Subsequent exam attempts are only authorised at the company’s say so.

Exams taken at local centres are approximately 112 pounds in this country. What’s the point of paying huge ‘Exam Guarantee’ fees (often hidden in the cost) – when a quality course, support and commitment, effort and practice with quality exam preparation systems are the factors that really get you through.

Being a part of the information technology industry is one of the most stimulating and innovative industries that you could be a part of. Being up close and personal with technology is to be a part of the massive changes that will affect us all over the next generation.

It’s a common misapprehension that the technological advancement we’ve had over recent years is cooling down. This couldn’t be more wrong. Massive changes are on the horizon, and the internet particularly will be the most effective tool in our lives.

A typical IT man or woman over this country as a whole can demonstrate that they earn a lot more than equivalent professionals in much of the rest of the economy. Average remuneration packages are around the top of national league tables.

As the IT industry keeps developing nationally and internationally, one can predict that the need for certified IT specialists will remain buoyant for years to come.

How long has it been since you considered the security of your job? Typically, this isn’t an issue until something dramatic happens to shake us. However, The cold truth is that true job security simply doesn’t exist anymore, for the vast majority of people.

In times of escalating skills shortages together with areas of high demand of course, we always find a newly emerging type of market-security; driven by conditions of continuous growth, organisations are struggling to hire the number of people required.

Reviewing the IT sector, a recent e-Skills analysis highlighted a twenty six percent deficit in trained staff. This shows that for each four job positions available in the computer industry, we’ve only got three properly trained pro’s to perform that task.

This disturbing truth reveals the requirement for more appropriately accredited Information Technology professionals in the country.

No better time or market state of affairs is ever likely to exist for getting certified in this rapidly growing and developing business.

Authorised exam preparation and simulation materials are essential – and really must be supplied by your training provider.

Steer clear of depending on non-official preparation materials for exams. Their phraseology is often somewhat different – and sometimes this can be a real headache when it comes to taking the real exam.

Always have some simulated exam questions so you can verify your comprehension at any point. Practice or ‘mock’ exams log the information in your brain – then you won’t be quite so nervous at the actual exam.

VoIP Security Threats Explained

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Certkingdom 642-982 Exam

Cisco Data Center Unified Computing Design Specialist

Exam Number/Code：642-982

Exam Name：Cisco Data Center Unified Computing Design Specialist

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Training in Cisco PC Support – Update

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If Cisco training is your aspiration, but you haven’t worked with routers or network switches, you should start with a CCNA course. This will give you skills for setting up and maintaining routers. The internet is made up of hundreds of thousands of routers, and big organisations with various different locations also need routers to connect their computer networks.

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Because routers are linked to networks, look for a program that covers networking fundamentals (maybe the CompTIA Network+, possibly with A+ as well) before you start a CCNA. You must have an understanding of the basics before you commence any Cisco training or you may encounter problems. Once qualified and looking for work, companies will expect good networking skills in addition to the CCNA.

Qualifying up to the CCNA level is the right level in this instance – don’t be cajoled into attempting your CCNP straight away. Once you’ve worked for a few years you will know if this next level is for you. Should that be the case, you’ll be in a better position to pass then – as your experience will help you greatly.

A lot of training companies are still using one of the most out-dated training concepts – classroom lessons. Usually touted as a major benefit, following a chat with most students who’ve had to attend a couple, you’ll find them listing some or most of these problems:

* Loads of travelling – frequent journeys and usually over 100 miles a pop.

* Weekday only access to events can be usual, and with 2-3 days to book off work, this is usually problematic for most working students.

* Let’s not disregard the lost holiday days. Usually we’re lucky to have 20 days holiday per year. If half of that is used up on workshops, then it doesn’t leave much for us and our families.

* Workshops usually end up bloated with students.

* Maybe you like to work at a somewhat more suitable pace – rather than be dictated to by the rest of the class. Sometimes this causes classic classroom tension.

* The cost of travel – driving to and from the training centre and of course over-night bed and breakfast can cost a lot each time you attend. If you only assumed a basic 5-10 workshops costing around 35 pounds for one over-night room, plus forty pounds for petrol and food at 15.00, that equates to four to nine hundred pounds of hidden costs on top.

* The majority of attendees want their training to remain private so as to avoid any come-back in their work.

* Surely, all of us at some time have avoided asking a question, because we didn’t want to look stupid?

* Where students have to occasionally work elsewhere in the country for several days at a time, imagine the increased difficulty in getting to the requisite events, as time becomes even more scarce.

The perfect situation is watching a pre-filmed lesson – giving you the opportunity of instructor-led coaching at any time of day. If anything comes up, utilise the 24×7 Support (that should come with any technical program.) Don’t forget, if your PC is a notebook PC, study isn’t restricted to the home or office. Repeat any modules if you need to – doing something over will help you remember it. And there’s no need to take notes – everything is already done for you already. Quite simply: You save on money, time, hassle and avoid killing more trees.

Getting your first commercial position sometimes feels easier to handle with the help of a Job Placement Assistance facility. The need for this feature can be bigged up out of proportion though – it isn’t unusual for companies marketing departments to make it sound harder than it is. The fact of the matter is, the massive skills shortage in Great Britain is the reason you’ll find a job.

Bring your CV up to date as soon as possible however (advice can be sought on this via your provider). Don’t delay until you’ve qualified. Quite often, you’ll land your initial job whilst you’re still studying (even in the early stages). If your course details aren’t on your CV (and it’s not being looked at by employers) then you’re not even going to be known about! The most efficient companies to help you land that job are generally specialised and independent recruitment consultants. As they’re keen to place you to receive their commission, they have more incentive to get on with it.

Do be sure that you don’t conscientiously work through your course materials, then call a halt and imagine someone else is miraculously going to find you a job. Stop procrastinating and make your own enquiries. Invest the same resource into finding your first job as you did to gain the skills.

Mcse, Mcsa, Ccna, Ccnp, A+, Security+ Certified

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10 Steps To A Quality Cisco Certification

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With the rapid growth and expansion in the field of network technology there is increasing demand for skilled network professionals.  Cisco Systems has long been the industry leader in the field of data networking and continues to grow market share in all major technology areas, including those areas of current high demand such as voice, video, and wireless.  Gaining experience with and certifications in Cisco technologies can provide a safe harbor for your career in uncertain economic times such as these.  While many technology professionals are interested in Cisco certifications there is often confusion as to the best path to take and how to achieve a quality certification experience.

Achieving that quality certification experience is the key.  Many of us have been in the industry long enough to hear the term “paper certifications” which refers to a certification gained by an individual with little resulting practical experience and knowledge; the certification is said to be worth as much as the paper it is printed on.  When you make the decision to pursue a Cisco certification you should make the decision to pursue a quality certification, to which you will commit the investment of your time and energy with the goal of gaining the technical skill set and knowledge to make you a leader in the field.  Without the drive and determination to earn the certification you are doing nothing more than memorizing answers and taking tests.  This is how “paper certifications” are born; little effort is put in to learning the technology and little effort is put in to earning the certification.

To aid you in earning a quality Cisco certification I have put together a recommended set of steps that will assist you in making the right decisions along the way.  These steps are designed to build an in-depth knowledge of the network technologies you are studying to pass your certification exams, while allowing you to maintain that knowledge for application in real-world scenarios while on the job.

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Step 1 – There Are No Experts.  In your career experiences you are likely to meet individuals who consider themselves an “expert” or “guru” in the field.  This is often intimidating for people new in their technical careers.  It shouldn’t be and the reason is simple: there exists no such thing as an “expert” in the field of networking.  There is so much technology in this field, with the technology changing and maturing so rapidly that it is impossible to know enough to be an “expert” in the subject.  By the time you could learn enough to master the technology it has already become antiquated.

The breath and depth of network technology can be overwhelming.  Remember that you do not need to know everything about networking to be a good network professional.  Cisco offers so many areas of network technology that you can pick an area that interests you and focus on that area.  As your career grows so too will your interest in other areas of network technology.  As a starting point select one technology-such as telephony, data security, or wireless-and focus your energy on gaining knowledge and certification in just that area.  Ignore the urge to learn everything as it will only rob you of your focus and delay your efforts to earn your certification.

Step 2 – Select an Area of Focus.  Cisco offers certifications in several areas of network technology.  Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP) certification tracks are focused on the core components of network technology; routing and switching.  Cisco Certified Network Associate – Security (CCNA-Security) and Cisco Certified Security Professional (CCSP) certification tracks deal with network security technologies such as firewalls, intrusion detection and prevention, and the like.  Cisco Certified Network Associate – Voice (CCNA-Voice) and Cisco Certified Voice Professional (CCVP) certifications are focused on telephony technologies.  There are several other certifications available to choose from and it is important that you select the certification track that you find interesting and rewarding.  Once you achieve your first certification you will likely want to work towards other certifications that interest you, but the key is to concentrate on one area of certification and to focus on that area as your specialty.

Step 3 – Invest in Your Future.  Gaining a certification takes an investment of both time and money.  Before you sit for your first certification exam it is important that you spend your time and money in a manner that positively impacts the outcome.  All too often an individual either fails to invent in the proper study materials or attempts to study from cheap or free study materials.  This usually results in gaps in the knowledge the candidate is building, poor preparation and low exam scores.

Take the time to research the study materials available.  While Cisco Press certification study books and guides are an excellent resource because they are written with the exams in mind, there are a wide range of other study materials-including books, videos, and test simulators-available to you.  Do your homework before investing money in study materials by asking peers, co-workers, or by asking for recommendations on public Internet forums.  Read book reviews on sites like Amazon.com, or seek out several of the Cisco CCIE (Cisco Certified Internetwork Expert) web sites or blogs.  I have found that most CCIEs are more than willing to recommend good study materials they or their peers have used to obtain prerequisite certifications like the CCNA or CCNP.

Step 4 – Create a Study Plan.  It is not enough to simply study the material.  You need to create a plan for how and when you will study and then stick to your plan.  Develop a study routine and practice good study habits.  Study away from distractions such as television, music or buzzing cell phones and schedule study time around meals so that hunger isn’t breaking your concentration (having a glass of water and a few cookies nearby can help to keep you on task).

Remember that a single hour of quality study time is worth several hours of study filled with noise and interruption.  To create these quality hours of study you need to devise a study plan that puts you in the right environment during the right time of day with limited interruption and distraction.  Make sure that your study plan provides a minimum of two hours per day of quality study time and stick to your plan.

Step 5 – Study for Your Future, Not an Exam.  Depending on the certification you are studying for it may take several days or weeks of consistent study before you feel comfortable enough to pass the exam.  Remember to study until you are confident that you know the material; you will know when you are ready.  Refrain from scheduling an exam until you know you are ready, as you do not want to feel pressured by a looming exam date if it is taking longer to absorb the material than you anticipated.  It is important to note that you will need to retain what you have studied for one exam as this knowledge will likely appear in some form on one of the other exams required for the certification.  This is why I recommend studying for “the future” and not for an exam.  Study to retain the information long term as you will need this information for one or more future exams.  Study at a pace that allows you to retain the most information, and allow time to go back and review material that you may not feel completely comfortable with.

Passing Cisco exams require that you have a thorough understanding of the exam content.  Because Cisco exams can cover several areas of technology each exam requires concentrated study as part of your preparation.  Remember that you are studying for your future, not for an exam.  Keep this in mind as you study and it will help you to stay on task and focused on the overall goal of achieving the certification.

Step 6 – Avoid the Easy Road.  This is one of the most important pieces of advice I can offer anyone studying for a technical exam.  While it might seem easier to pay for cliff notes, brain dump exams (some of which are explicitly forbidden by Cisco as a study material and can result in your being barred from certification), boot camps, or other methods of “fast track” memorization using these options will not provide the same benefit as taking your time to study and learn the material.  By memorizing material simply to pass the exams you are robbing yourself of the opportunity to learn the technology in-depth and to develop the understanding of the technology that you will need to apply in the real world.  You can develop this understanding only from investing your time and energy to study the material as it should be studied.

The caveat to this step applies to experienced network professionals that may need to obtain a certification quickly by passing exams with little study time, often referred to as “testing out” of an exam.  Often times a network professional has enough hands-on experience in real world environments to pass the exam with only a refresher of the material.  The benefit of certification boot camps can be realized here, as the technical material is covered at a rapid pace to allow the certification candidate to sit for all required exams in short order.  This is not the recommended path for those new to network technology or those with little experience in the field.  Boot camps are typically recommended only for those individuals already having previous experience and the prerequisite knowledge to pass the exams.

Step 7 – Concentrate on One Exam at a Time.  You may find it tempting to study for more than one exam at a time; it is more common than you might think for many reasons.  You might become bored of a particularly dry topic or study material and change focus to find something more interesting.  The pressure of having to study for and pass several certification exams could create the perceived need to split your study time between multiple exams.  No matter the reason it is usually not a good idea to try to study for multiple exams at one time.  The continued change in focus from one topic to another can impede your ability to concentrate on and retain the material, preventing you from being as prepared for the exam as you could have been.  Resist the urge and dedicate yourself to passing one exam at a time.

Step 8 – Balance Life and Study.  It is easy to become overwhelmed by certification study.  The weeks of concentrated focus required to pass an exam can quickly consume you and raise the possibility of “burn out.”  You should spend as much time as required in studying for your certification exams but remember to make time for the other things in your life, as well.  Taking routine breaks or stepping away from the books for a few hours is important.  This will help to not only prevent your becoming bored with the material but will provide you will an opportunity to digest and reflect on the information you’ve learned so far.

Step 9 – Create a Study Guide.  One of the best ways to retain the material you are covering is to create your own “study guide”.  This is nothing more than a compiled list of the terms, details, and explanations of the information covered in your study materials.  Include only the information which you find to be the most difficult or challenging for you to comprehend or memorize, as this will be the information that determines your grade on the exam.  Break your study guide in to logical sections keeping related information together for quick reference.  Make your study guide as simple to read through as possible.

On the day on your exam arrive at the testing center an hour early.  Take this hour to sit in your car and quietly review your study guide; cover the material several times.  By doing this you are refreshing your memory with the information you felt most difficult to retain, and this information will likely address the majority of difficult exam questions you will face.  Cisco exams are “adaptive” in that the testing software will continually analyze the answers you provide and present additional questions to challenge you on your weakest areas.  It is this information you are attempting to review prior to taking the exam.  Once you feel you have adequately reviewed your study guide it is time to enter the testing center without delay and sit for the exam.

If you take the extra time to compile and use your personal study guide you will find it invaluable in achieving higher scores and a greater level of confidence.  Remember too that information covered on one exam is likely to appear on the next.  Reviewed past study guides prior to each exam in a certification track will be of great benefit.

Step 10 – Test Confidently.  When it is time to sit for the exam it is important to be confident.  Rely on your studying to get you through the exam and remember the study guide material you reviewed earlier.  If you have taken the time to properly study for the exam there is no reason to be nervous or anxious.  Keep an eye on the test timer and make sure you are not spending too much time on any one question.  Where you just don’t know the answer narrow down the choices and make an educated guess; never leave a question unanswered.  Don’t worry about passing or failing, instead focus on achieving the highest score you can.

While taking the exam try to remember as many test questions as you can, especially those where you were not sure of the answer.  If you do fail the exam put your emotions in check and head back to the car.  Take a few minutes to write down every question you can remember and the answer you provided.  Use this list by reviewing your answers against the study materials to see if you were correct, and if not what the correct answer should have been.  These questions will likely appear again when you retake the exam and you will now be armed with the correct answer.

While these steps may be common sense to some of us for many they will be the keys to earning a certification.  Follow these steps and you will not only pass the exams but also score higher.  More importantly, you will retain the information you learn while studying and be able to apply that information in real-world network environments.  Achieving a quality Cisco certification isn’t a difficult endeavor.  It takes dedication and commitment, but also a love of the technology.  This single trait alone is the key to your certification.  If you love the technology you will be more than willing to invest the time and energy in your own success as a Cisco certified professional.

642-165 exam guide

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642-165 Exam
Unified Communications Contact Center Express Implementation
Exam Number/Code : 642-165
Exam Name : Unified Communications Contact Center Express Implementation
Questions and Answers : 89 Q&As
Update Time: 2010-10-12

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