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QUESTION 1
In a Cisco Unified Contact Center Enterprise design, the customer requires that agents are able to
make personal outbound calls from their Cisco IP phone, but they do not want to allow the agent
to use their ACD line for these calls. How would this requirement be addressed given the following:
Agent ACD Line: 1000 (DN)
Allow PSTN calling search space: Allows outbound calls to PSTN. Block PSTN calling search
space: Blocks outbound calls to PSTN.

A. add second line on IP phone with DN 1000, but in different partition, allow PSTN calling search space
B. add second line on IP phone with DN 1000, but in same partition, block PSTN calling search space
C. add second line on IP phone with DN 2000, but in different partition, allow PSTN calling search space
D. add second line on IP phone with DN 2000, but in same partition, block PSTN calling search space

Answer: C

Explanation:

QUESTION 2
Which of the following Cisco Unified Customer Voice Portal call-flow models does not require a
Cisco IOSbased VoiceXML Gateway?

A. Standalone Self-Service
B. Cisco Unified Customer Voice Portal Call Control
C. Cisco Unified Customer Voice Portal Call Control with Queue and Collect
D. Cisco Unified Customer Voice Portal Call Control with Queue and Self-Service
E. Cisco Unified Contact Center Enterprise Network Interface Controller-based Call Control with
Cisco UnifiedCustomer Voice Portal Queue, Collect, and Self-Service

Answer: B

Explanation:

QUESTION 3
Which protocol does the Cisco Unified ICM use to interface with the Cisco Unified
Communications Manager in the Cisco Unified Contact Center Enterprise solution?

A. AXL
B. SIP
C. H.323
D. JTAPI
E. SOAP

Answer: D

Explanation:

QUESTION 4
When the Cisco Unified Contact Center Enterprise system transfers a call to the Cisco Unified IP
IVR to queue the call using a translation route to VRU, what label is sent to the routing client?

A. Cisco Unified Contact Center Enterprise Busy label
B. Cisco Unified IP IVR CTI port
C. Cisco Unified Communications Manager MTP
D. Cisco Unified Communications Manager CTI route point

Answer: D

Explanation:

QUESTION 5
Which of the following configurations are supported with the Cisco Unified Contact Center Enterprise solution?

A. Cisco Agent Desktop with Communications Manager Attendant Console
B. Cisco Agent Desktop without Communications Manager Attendant Console
C. Cisco CTI Object Server Agent Desktop with Communications Manager Attendant Console
D. Cisco Siebel Driver/CRM Desktop with Communications Manager Attendant Console

Answer: B

Explanation:

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