Business process management (BPM)® is a systematic approach to making an organization’s workflow more effective, more efficient and more capable of adapting to an ever-changing environment. A business process is an activity or set of activities that will accomplish a specific organizational goal.

Business Process Manager (BPM)® Certification helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs.

The e-course will introduce participants to business process management. Participants will learn how business processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers.

E-Course Duration: 20 to 25 Hours
The exam comprises of 50 Multiple Choice Questions out of which the candidate needs to score 70% (35 out of 50) to pass the exam.
Exams are online and proctored based, using a webcam and a reliable internet connection exams can be taken anywhere and anytime
The total duration of the exam is 1 hour (60 Minutes).

No external sources of information may be accessed during the exam held via ProctorU. Further details of the materials permitted are provided:

Identification Proof
If a Candidate does not pass the exam in the second (2nd) attempt, the candidate must wait for a period of at least fourteen (14) calendar days from the date of their attempt to retake the exam for third (3rd) time or any subsequent time.

The exam can be taken any number of times.
The Business Process Manager (BPM)® Certificate is valid for life.
Business Process Manager (BPM)® is a Registered Trademark of GAQM.
Successfully passing the BPM exam will also earn candidates a total of 15 Learning Hours and 3 Credits towards MBA in Business Management (Master’s Degree) offered by Charisma University.
Note: The Business Process Manager (BPM)® Certification requires a mandatory E-Course completion requirement. Once the candidate completes the E-Course, they will receive a GAQM Learner ID.

Course Outline

Module 1 – The Fundamentals of Business Process Management
What is Business Analysis?
What is Enterprise Content Management?
Enterprise Content Management Model
What is Business Process Re-Engineering?
Business Process Re-Engineering Model

Module 2 – Defining Business Process Management
What is Business Process Management?
Brief History of Business Process Management
What are the Benefits of Business Process Management?
Reflecting on Processes

Module 3 – The Business Process Life Cycle
The Vision Phase
The Design Phase
The Modeling Phase
The Execution Phase
The Monitoring Phase
The Optimizing Phase

Module 4 – Business Process Engineering
Business Process Engineering
Change Management
Summary

Module 5 – Information Systems and Goals
System and Subsystems
The Information Systems
Elements of Information Systems
Systems Analysis
Definitions and Goals
Define Logical Specifications and Design
Select the best Alternative Physical System

Module 6 – Systems Design
Introduction
Intermediate Steps
Systems Design

Module 7 – Systems Implementation
Introduction
Intermediate Steps
Testing and Obtaining Approvals
Systems Implementation – Summary

Module 8 – Systems Operation
Post Implementation Review
System Maintenance
Systems Operations

QUESTION 1
Six Sigma strives to have a process operate at 99% efficiency.

A. True
B. False

Answer: B

QUESTION 2
Business activity monitoring is a method to measure the health and performance of your process.
A. True
B. False

Answer: A

QUESTION 3
Why is it important to manage an organization’s processes?

A. To increase productivity
B. To decrease costs
C. To increase efficiency
D. All of the above
E. None of the above

Answer: D

QUESTION 4
Business process management (BPM) is a variety of tools and techniques used to support and manage the design, implementation, and improvement of operational procedures within an organization.

A. True
B. False

Answer: A

QUESTION 5
As long as you have a vision of where your company should be, you will be successful. Sharing this vision is not important.

A. True
B. False

Answer: B

 

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