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Exam 650-032 Mobile Internet Technology for Account Managers

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QUESTION 1
Which two features are benefits of CDMA? (Choose two)

A. Rich VPN features
B. Fully standard complaint
C. Requirements of ANSI-41 GSM MAP conversion mode
D. Application transparency
E. Extensive QOS functionality

Answer: C,D

QUESTION 2
Which feature allows the MITG to provide industry-leading reliability?

A. ECS
B. ICSR
C. ATCS
D. Packet service card

Answer: B

QUESTION 3
Which company offers seamless migration to 4G?

A. Nokia Siemens Network
B. Cisco
C. Ericson
D. Huawei

Answer: B

QUESTION 4
A customer is looking for proactive diagnostic capabilities. Which cisco service should you
recommend?

A. Advanced Services
B. Network Services
C. Technical Services
D. Remote management Services

Answer: C

QUESTION 5
What did cisco create to address the issues raised with SGSNs with put removing the direct
tunnels?

A. Cisco does support direct tunnel
B. Mobile internet fast path
C. Per-application flow policing
D. Seamless evolution path to LTE/EPC

Answer: B

 

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642-270 Q&A / Study Guide / Testing Engine

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QUESTION 1
On a Cisco TelePresence CLI, which command is the correct syntax to get Layer 2 address of all connected devices?

A. show arp list
B. utils arp list
C. arp list active
D. arp list list
E. show arp active

Answer: B
Explanation:

QUESTION 2
On a Cisco TelePresence CLI, which command is the correct syntax to run a traceroute to a remote host?

A. network traceroute {dest}
B. tracert {dest}
C. utils network tracert {dest}
D. set tracert {dest}

Answer: C
Explanation:

QUESTION 3
Which QoS mapping is the best practice for Cisco TelePresence systems?
A. CoS 5 to map to a DSCP value of 40
B. CoS 4 to map to a DSCP value of 46
C. CoS 3 to map to a DSCP value of 48
D. CoS 5 to map to a DSCP value of 16
E. CoS 4 to map to a DSCP value of 32

Answer: E
Explanation:

QUESTION 4
Which statement describe the Hard-lock VIP mode of a Cisco TelePresence Multipoint
conference?

A. No Cisco TelePresence endpoint is allowed to join without the VIP approval.
B. No Cisco TelePresence endpoint is allowed to joinuntil the designated VIP Cisco TelePresence endpoint joins.
C. VIP video is switched out temporarily with voice-activatedswitching; VIP video is switched back automatically.
D. VIP video is always displayed at all sites and is never switched out.

Answer: D
Explanation:

QUESTION 5
Given the following:
Cisco TelePresence endpoint A: In the Cisco Unified Communication Manager, Quality is set to
High detail, Good Motion 720p
Cisco TelePresence endpoint B: In the Unified CM, Quality is set to High detail, Best Motion 1080p
What happens when Cisco TelPresence endpoint A calls Cisco TelePresence endpoint B?

A. Cisco TelePresence endpoint A gets a fast busy.
B. The call connects, but it drops witha “Configuration mismatch” error on Cisco TelePresence endpoint B.
C. Cisco TelePresence endpoint B quality upgrades to 1080p and the call goes through at 1080p.
D. Cisco TelePresence endpoint B quality drops down to 720p and the call goes through at 720p.

Answer: D
Explanation:

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642-270 Q&A / Study Guide / Testing Engine

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QUESTION 1
On a Cisco TelePresence CLI, which command is the correct syntax to get Layer 2 address of all connected devices?

A. show arp list
B. utils arp list
C. arp list active
D. arp list list
E. show arp active

Answer: B

Explanation:

QUESTION 2
On a Cisco TelePresence CLI, which command is the correct syntax to run a traceroute to a remote host?

A. network traceroute {dest}
B. tracert {dest}
C. utils network tracert {dest}
D. set tracert {dest}

Answer: C

Explanation:

QUESTION 3
Which QoS mapping is the best practice for Cisco TelePresence systems?

A. CoS 5 to map to a DSCP value of 40
B. CoS 4 to map to a DSCP value of 46
C. CoS 3 to map to a DSCP value of 48
D. CoS 5 to map to a DSCP value of 16
E. CoS 4 to map to a DSCP value of 32

Answer: E

Explanation:

QUESTION 4
Which statement describe the Hard-lock VIP mode of a Cisco TelePresence Multipoint
conference?

A. No Cisco TelePresence endpoint is allowed to join without the VIP approval.
B. No Cisco TelePresence endpoint is allowed to joinuntil the designated VIP Cisco TelePresence endpoint joins.
C. VIP video is switched out temporarily with voice-activatedswitching; VIP video is switched back automatically.
D. VIP video is always displayed at all sites and is never switched out.

Answer: D

Explanation:

QUESTION 5
Given the following:
Cisco TelePresence endpoint A: In the Cisco Unified Communication Manager, Quality is set to
High detail, Good Motion 720p
Cisco TelePresence endpoint B: In the Unified CM, Quality is set to High detail, Best Motion 1080p
What happens when Cisco TelPresence endpoint A calls Cisco TelePresence endpoint B?

A. Cisco TelePresence endpoint A gets a fast busy.
B. The call connects, but it drops witha “Configuration mismatch” error on Cisco TelePresence endpoint B.
C. Cisco TelePresence endpoint B quality upgrades to 1080p and the call goes through at 1080p.
D. Cisco TelePresence endpoint B quality drops down to 720p and the call goes through at 720p.

Answer: D

Explanation:

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QUESTION 1
Common configuration elements occur across Cisco Contact Center Enterprise solution
components. Drag and drop the Cisco Unified ICM configuration elements on the left to the
matching Cisco Unified Communications Manager and IP IVR configuration elements on the right-

Drag and drop question. Drag the items to the proper locations.

Answer:

Explanation:

QUESTION 2
In the Cisco Unified Contract Center Enterprise Solution, “Translation Route to VRU” node in the
Cisco Unified ICM Script Editor has several options that can be used for intelligent routing. Drag
and drop the option on the left to its function on the right-

Drag and drop question. Drag the items to the proper locations

Answer:

Explanation:

QUESTION 3
In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to
the system; however, the agent is unable to log in to the system.
The agent is using the same type of phone and has the same CTI OS desktop setup as other
agents who are able to log in without issue. What are two possible causes for this issue? (Choose
two.)

A. The incorrect CTIOS Server IP and Port are configured on the new agent’s CTI desktop.
B. The new phone used by the agent is not associated with IVRJtapiUser.
C. A new Device Target needs to be added for the phone in the Config (for example,/devtype
ipphone/DN 12345).
D. The phone has call forwarding and call waiting enabled.
E. The new phone used by the agent is not associated with PGJtapiUser.

Answer: C,E

QUESTION 4
Refer to the exhibit.

In the Cisco Unified Contact Center Enterprise solution, there are a number of different log files
that are generated by different components and processes in the solution. Identify the specific
process that generated the log file.

A. CTI OS (Server)
B. CTI OS (Client)
C. JTAPI Gateway Qgw)
D. UC Manager PIM (Enterprise Agent PIM)
E. ICM Call Router (rtr)

Answer: D

QUESTION 5
Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the caller to opt out
and leave a voice-mail message for an agent team while in queue. The Cisco Unified IP IVR
application “Scriptl .aef” is called to prompt the caller and transfer the call to voice mail. What
impact does the script shown in the exhibit have on the system?

A. Calls that are sent to voice mail from the Cisco Unified IP IVR script will appear as “Abandoned”
in the Cisco Unified CCE Call Type reporting.
B. Calls that are sent to voice mail from the Cisco Unified IP IVR script will appear as “Transferred
Out” in the Cisco Unified CCE Call Type reporting.
C. Calls that are sent to voice mail from the Cisco Unified IP IVR script will appear as “Handled” in
the Cisco Unified CCE Call Type reporting.
D. All calls that are sent to this script will be sent to the vmEXT using the Call Redirect step. E.
Callers will remain in queue after they leave the voice-mail message.

Answer: A

QUESTION 6
In addition to enabling tracing in the Cisco Unified IP IVR, what additional trace files would be
helpful in troubleshooting calls that are being dropped in the Cisco Unified IP IVR for the Cisco
Unified Contact Center Enterprise solution? (Choose two.)

A. Cisco Unified Communications Manager > CM Services > CM Services > Cisco CallManager > Debug Trace Level set to Detailed
B. Cisco Unified Communications Manager > CM Services > CM Services > Cisco CallManager > Debug Trace Level set to Error
C. Cisco Unified Communications Manager > CTI Services > SDI > Debug Trace Level set to Error
D. Cisco Unified Communications Manager > CTI Services > Cisco CTIManager > Debug Trace Level set to Detailed
E. Cisco Unified Communications Manager > CM Services > Cisco CTIManager > Debug Trace Level set to Detailed

Answer: A,E

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642-132 Q & A / Study Guide / Testing Engine

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QUESTION 1
Why is it beneficial for virtual classroom instructions to know approximately how much time each
lesson within a virtual classroom session take?

A. Knowing how much time a lesson takes allows the instructor to adjust timelines if the
participants want to go deeper or need more time.
B. Participants will pay better attention because there will be less time to review.
C. The timing of each lesson can help participants understand the relative importance of each
instructional section.
D. The instructor can manage time by stopping discussions demonstrate and comments before
the participants are finished.
E. Making effective timing decisions demonstrates leadership in the virtual classroom.

Answer: A

Explanation:

QUESTION 2
Which three preparation tasks help create an effective audio environment for a virtual classroom
session? (Choose three)

A. Use only a wireless internet connection.
B. Know how to make your phone.
C. Work in a space that is free of background noise.
D. Hold session in the early morning.
E. Put a “trainingin Progress” sign on your door or desk.
F. Use an unidirectional microphone

Answer: C,E,F

Explanation:

QUESTION 3
Why is it important for evaluation strategies to be highly specific?

A. Virtual instructors might rationalize or make excuse for unmet learning objectives.
B. Different stakeholders in organization often have competing properties and agendas.
C. Management might reward or punish depending on post session behavior on the job.
D. It is important to be factual about what went well, what needs important, and how it will be improved.

Answer: D

Explanation:

QUESTION 4
Which action is most effective if you want to gauge the ability of the group to use formulas during a
virtual classroom session in Microsoft Excel slide?

A. Share your application, using an expense report template; demonstrate how to input formulas in an Excel spread sheet.
B. Share your application, select a cell and type the first part of formula; ask participants to type the rest into chat.
C. Call on aparticipantand ask that person to verbally state what the correct formula would be; given a specific set of criteria
D. Pass control of your desktop to a participant and ask that person to type in the correct formula; ask the group to continue.

Answer: B

Explanation:

QUESTION 5
What is a key consideration for deciding whether you should record a virtual classroom session?

A. Session recordings that are posted to a company intranet may be subject to attribute laws.
B. Participants may demand to know in advance what you plan to do with the recording.
C. Conflicts about confidentially may cause participants to be less interactive.
D. Participants may be distracted by concerns about what their recorded voice like.

Answer: A

Explanation:

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